Frequently Asked Question

If a RemoteApp hangs while connecting, follow these steps:

1. Check for a stuck session:

   • Log in as Administrator on the server.

   • Open Task Manager → Users tab.

   • Look for the stuck session of the affected user.

2. Terminate the session:

   • Right-click the stuck session → Disconnect or Log off.

3. Reconnect via RemoteApp:

   • The application should now start normally.

4. If the problem persists:

   • Consider rebooting the server as a last resort.

Tip: Stuck sessions can occur if the previous session didn’t close properly. Regularly monitoring active sessions helps prevent connection issues.